CM urged to look into interrupted internet service during curfew & lockdown

Shillong, Jul 13: Chairman, Grand Council of Chiefs of Meghalaya, John F Kharshiing on Monday requested Chief Minister Conrad K Sangma to consider constituting a special team to assist, facilitate the monitoring and support for repair and maintenance of Internet services during curfew and lockdown.

In a letter, Kharshiing drew the attention of the chief minister that parents who have wards who returned to Shillong, are either studying online or writing exams online and those who work from home online have informed that most of the internet service providers and sub-contractors, on past lockdown dates have remained closed, the latest being on Monday.

“While notifying curfew and lockdown, exemptions have been announced for departments providing essential services. In this regard, we request that attention be taken to also exempt those providing service for internet repair and maintenance during curfew and lockdown as our new normal life and productivity would be also greatly dependent on the effectiveness of virtual online services and activities,” Kharshiing underscored.

“As in the present case, parents have informed that in the past lockdown they have had a trying time and experience while attempting to register their complaints, and have many a times had to also call a number of sub-contractors for fixing a fault and complaint. The consumers need to be also protected and a downtime penalty clause or relief for consumers need to be also considered as productivity of the individual is greatly impacted during these very challenging period of COVID-19,” he pointed out.

Kharshiing requested the state government to review the present mechanism so that a special task force can be constituted or to ensure that a functional effective information technology state consumer forum is activated to synergize the activities of all the internet service providers so that prompt repair and maintenance is not delayed to the subscribers.