The Central Industrial Security Force (CISF) has launched its E-Service Book Portal under the Government of India’s National Digital India initiative. This innovative platform is designed to revolutionize service and pension management for CISF personnel, offering transparency, efficiency, and convenience. Here are the key highlights of this initiative:
Purpose and Benefits
Streamlining Pension Processing:
Eliminates the physical transfer of service books, which often causes delays in disbursing retirement dues.
Ensures all pensionary benefits are available on the retirement date, benefitting approximately 2,400 retiring personnel annually.
Real-Time Monitoring:
Facilitates real-time tracking of pension file status, providing updates to stakeholders and reducing the need for follow-ups.
Remote Unit Accessibility:
Addresses issues faced by personnel in remote units, where physical processes were prone to delays and errors.
Collaborative Platform:
Enables seamless communication among stakeholders, including the parent unit, administrative formations, and financial offices (PAO/RPAOs).
Ensures timely updates, query resolution, and data accuracy.
Empowerment of In-Service Personnel
Grants online access to service records, allowing personnel to:
Monitor their records for discrepancies.
Initiate corrections proactively.
Plan career progression and retirement benefits effectively.
Promotes transparency and reduces administrative errors.
This initiative marks a transformative shift in service delivery within the CISF. By adopting a digital-first approach, the E-Service Book enhances operational efficiency, fosters transparency, and sets a benchmark in service management. It is a testament to CISF’s commitment to improving the service experience for its personnel.
