Shillong, July 25: The Meghalaya Integrated Information System (MIIS) has been conceptualized to empower the citizen with the knowledge o various schemes and policies of the State Government and also to receive constructive feedback from the citizens on the implementation and formulation of new policies and programmes. The system is intended to be citizen centric and a citizen will be able to receive the information through mass information dissemination system and to provide feedback and log in their grievances through the grievances redressal system.

The project has been established in a two-way communication for dissemination of information on Government policies, programmes and various welfare schemes particularly at the grass-root level and also provides a mechanism for obtaining regular constructive feedback from the people about the initiatives of the Government.

The services currently has 357 units of Public Address System, 10 LED text panels in 129 locations which is operational across 5 (five) Districts in the State which were included in the pilot phase of the project. Today, a two-seater call centre and the front desk set-up at the Central Control Centre caters to the public grievance redressal and monitoring system as the information hub to process the grievances and direct the citizen to the respective concerned departments.
The Food, Civil Supplies and Consumer Affairs Department has placed 2 (two) call centre operators to attend to calls relating to the Public Distribution System at the Central Control Centre set up under the MIIS office.
For reporting a problem, filing complaints, queries and related information on how to avail various Government schemes and services etc, citizens can visit the Citizen’s Help Desk or call at the toll free No: 1800 3453644 or they can login to the website: www.megpgrams.gov.in/www.mii.nic.in.